Duration: 3 months (simultaneously with 2 other uni subjects)
Team: me and one fellow student
My contribution: Research, Concept, App, Graphics
When we found out how far from accessible Melbournes tram network was, we set out to build a tool which works around this lack of infrastructure, by providing concepts for an updated accessibility function in the PTV app. We call it the PTV Assist.
Closeup on the tram network analysis displays how most tram lines don't meet the criteria for universal design. To make matters worse, most stops on these lines aren't accessible stops - meaning that users will be stuck on the tram until they reach a "Superstop" where they can exit the tram.
Overview of the pain points for wheelchair users in the context of public transport in Victoria.
Storyboards to explain accessible functions - starting with how customers would find out about the new update.
The planning phase - better recognition for establishments adresses and fully accessible path, tram and stops confirmed to reassure user before travels.
During travels the app displays all important information to avoid manual handling while wheeling, while also correctly calculating speeds for wheeling - not walking.
The app directs users to more accessible wheeling paths.
The app aids users to find the right platform by showing a 3D map. Getting to the right stop at the right time is especially important for wheelchair users, since there can be long waiting times between accessible trams.
The app has a digital version of the blue accessibility button, which holds the doors open for longer than the standard button. This is practical if the platform is crowded and people board in front of you with the standard button activated.
The app redirects users to accessible Superstops, for their own safety and hassle free travels. It lets users control this feature themselves, which gives a sense of ownership over the extended travel.
The app informs users to press the disembarking button, since it is crucial that they get off at the accessible stop - otherwise they might have to wait many more stops to disembark.
Service Blueprint on user journey, with PTV Assist's functions highlighted in green (click on image for larger)
App prototype - hover for more info / press for big picture
Accessible rerouting
Smart wheeling speeds
Accessible wheeling path
Urgent notifications
Waiting on tram
3D Map
Digital blue button
Accessible tram stops
Destination finder
Overview stats
This project revolved around looking at a service where the infrastructure is so far off from being accessible, so the real job was to build a tool to work around the shortcomings - instead of imagining a perfect world. This taught me to find joy in the small wins, and to realise that a little help - is better than none. The problem here was mainly that users did not trust the app and avoided trams altogether, but with PTV Assist, you will never have to guess if a route is wheelchair accessible - you will know.
